Terms of Use

Welcome to our website ("Website") operated by Henne Organics LLC ("Henné Organics", "we", "us", or "our"), a Wyoming company. Please read the following terms of service ("Terms") as they govern your ("you", "customers") use of our Website. By using this Website you agree to be legally bound by these Terms as they apply to your use of or access to our Website. If you do not agree to these Terms, please do not use this Website in any way.

Privacy Policy

Please review our privacy policy to understand our practices

Shipping and Delivery

Most orders are shipped 24-48 hours within receipt of order and are shipped Monday through Friday. Henné Organics agrees to ship your order no later than 5 business days (excluding holidays) after payment is approved by your credit card merchant or bank. We mainly ship with USPS and UPS.

Below are the standard shipping rates:

We offer free shipping on any order over $50 within the United States. For Henné Rewards members, we offer free shipping on all orders with at least one full-size product within the United States and on orders over $150 to all other countries we ship to. For a list of countries we ship to, please see the available countries in the dropdown menu during the first stage of checkout.

We cannot predict or control the customs charges for international shipments and are not responsible for duties or other charges required by the destination country.

We are not responsible if you provide an incorrect shipping address. We can only process a refund or replacement if the order is returned back to us. You will be responsible for additional shipping fees for the replacement shipment.

Returns, Refunds and Exchanges

We are so convinced you will love your Henné products that we offer both free returns and exchanges.

Returns are accepted for full-sized products within 30 days of the order date. You may choose to either receive a replacement product, be issued a full refund, or receive store credit. Partial returns or returns will be handled on a product-by-product basis.

To initiate a return, please contact us at support@henneorganics.com with your order number in the subject header, and we will email you a free shipping label.

As of now, we can only accept U.S. returns. Please note that it can take up to 10 business days for us to process a return and up to 5 business days for money to appear back in your bank account once the refund has been issued. Store credits are issued immediately.

We reserve the right to decline any return request that does not comply with our policies or if we find that our generous return policies have been abused.

Allergy or Defective Product

If you have sensitive skin, please test on a small area before regular use to avoid an allergic reaction. We are not responsible for customers getting a skin reaction to our products.

Missing Products and Shipping Damage

Upon receipt of an order with damaged or missing goods or if the package has been opened, you must register all reservations and complaints with the carrier or refuse the package if it is likely to have been opened or damaged. If discovered later, then you must notify Henné Organics within 48 hours from the time and date of delivery of the non-conforming order. You should report the incident to us by emailing support@henneorganics.com. After expiration of said 48 hour period, you will have conclusively deemed to have accepted the package and are satisfied with its condition and quantity.

Order Cancellation

You may only cancel your order via email up until the time that your order has been shipped. To cancel your order please email us at support@henneorganics.com with your order number in the subject header. If the order has been processed and shipped, you cannot cancel it.

Reselling Products

Please note that all products available on the Website are for personal use only. Henné Organics products are not for resale unless you are an authorized wholesaler. We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.

Modifications to Website

We reserve the right to alter, suspend or discontinue any aspect of our Website or the content or available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new products shall be subject to these Terms.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Henné Organics reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Intellectual Property Rights

All rights, including copyright, on this Website are owned by or licensed to Henné Organics. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this Website for any purpose.

Disclaimer, Limitation of Liability and Indemnity

Except as otherwise expressly provided, this Website, all contents and all products and services are provided on an "as is" basis. Henné Organics disclaims all warranties of any kind, either express or implied, including without limitation, implied warranties of merchantibility and fitness for a particular purpose. Henné Organics does not warrant that your use of this Website will be uninterrupted or error free, or that this Website or its server are free of viruses or other harmful elements. Although Henné Organics endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this Website. Your use of the Website is at your own risk. Neither Henné Organics nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this Website, or any information or materials provided on the Website. Henné Organics is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or any materials on the Website, or with any of Henné Organics' terms, your sole and exclusive remedy is to discontinue using the Website. You agree to indemnify, defend and hold harmless Henné Organics, its members, officers, employees, agents, distributors, vendors and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys' fees, resulting or arising out of your breach of any of these terms.

Applicable Laws

These Terms of Use are governed in accordance with the laws of Wyoming, United States of America, without regard to its conflict of law provisions. You and Henné Organics hereby expressly consent and submit to the exclusive jurisdiction of the state and federal courts of Wyoming for the adjudication or disposition of any claim, action or dispute arising out of these Terms of Use. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Complete Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Henné Organics with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.