Welcome to our website ("Website") operated by Henne Organics LLC ("Henné Organics", "we", "us", or "our"), a Wyoming company. Please read the following terms of service ("Terms") as they govern your ("you", "customers") use of our Website. By using this Website you agree to be legally bound by these Terms as they apply to your use of or access to our Website. If you do not agree to these Terms, please do not use this Website in any way.
Shipping and Delivery
Most orders are shipped 24-48 hours within receipt of order and are shipped Monday through Friday. Henné Organics agrees to ship your order no later than 5 business days (excluding holidays) after payment is approved by your credit card merchant or bank. We mainly ship with USPS and UPS.
Below are the standard shipping rates:
- USA: $4.95
- Canada: $14
- Australia: $29
- International, other: $19
We offer free shipping on any order over $50 within the United States. For Henné Rewards members, we offer free shipping on all orders with at least one full-size product within the United States and on orders over $150 to all other countries we ship to. For a list of countries we ship to, please see the available countries in the dropdown menu during the first stage of checkout.
We cannot predict or control the customs charges for international shipments and are not responsible for additional duties or customs charged by the destination country.
We are not responsible if you provide an incorrect shipping address. We can only process a refund or replacement if the order is returned back to us. You will be responsible for additional shipping fees for the replacement shipment.
Returns and Refunds
Returns are accepted for full-sized products within 30 days of the order date. Customers are responsible for the shipping cost, unless a product arrived damaged, defective or was mistakenly sent by us; in such cases we will pay for the return shipping label. When customers request a store credit, we will pay for and provide a return shipping label. We may provide a shipping return label to customers requesting a refund; the cost of the label is then deducted from the refunded amount.
For returns of unopened products, customers may choose to either be issued a full refund, which is the total amount paid at the time of purchase, including any sales taxes and shipping costs, or a store credit for the same amount.
For returns of used or opened products, customers may choose one of the following two options:
- a) Receive a store credit equivalent to the amount of a full refund
- b) Be refunded 80% of a full refund
Partial returns or returns that contain both unopened and opened products will be handled on a product-by-product basis.
Please note that it can take up to 14 days for us to process a return, and up to 5 business days for money to appear back in a customer's bank account once the refund has been issued.
To initiate a return, please contact us at firstname.lastname@example.org with your order number in the subject header.
Allergy or Defective Product
If you have sensitive skin, please test on a small area before regular use to avoid an allergic reaction. We are not responsible for customers getting a skin reaction to our products.
Missing Products and Shipping Damage
Upon receipt of an order with damaged or missing goods or if the package has been opened, you must register all reservations and complaints with the carrier or refuse the package if it is likely to have been opened or damaged. If discovered later, then you must notify Henné Organics within 48 hours from the time and date of delivery of the non-conforming order. You should report the incident to us by emailing email@example.com. After expiration of said 48 hour period, you will have conclusively deemed to have accepted the package and are satisfied with its condition and quantity.
You may only cancel your order via email up until the time that your order has been shipped. To cancel your order please email us at firstname.lastname@example.org with your order number in the subject header. If the order has been processed and shipped, you cannot cancel it.
Please note that all products available on the Website are for personal use only. Henné Organics products are not for resale unless you are an authorized wholesaler. We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.
Modifications to Website
We reserve the right to alter, suspend or discontinue any aspect of our Website or the content or available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new products shall be subject to these Terms.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Henné Organics reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Intellectual Property Rights
All rights, including copyright, on this Website are owned by or licensed to Henné Organics. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this Website for any purpose.
Disclaimer, Limitation of Liability and Indemnity
Except as otherwise expressly provided, this Website, all contents and all products and services are provided on an "as is" basis. Henné Organics disclaims all warranties of any kind, either express or implied, including without limitation, implied warranties of merchantibility and fitness for a particular purpose. Henné Organics does not warrant that your use of this Website will be uninterrupted or error free, or that this Website or its server are free of viruses or other harmful elements. Although Henné Organics endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this Website. Your use of the Website is at your own risk. Neither Henné Organics nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this Website, or any information or materials provided on the Website. Henné Organics is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or any materials on the Website, or with any of Henné Organics' terms, your sole and exclusive remedy is to discontinue using the Website. You agree to indemnify, defend and hold harmless Henné Organics, its members, officers, employees, agents, distributors, vendors and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys' fees, resulting or arising out of your breach of any of these terms.